चिकित्सा गाइड

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    Refund and Returns Policy

    Our Commitment 

    At Kailash Banjara Publications, we are committed to delivering high-quality medical books in perfect
    condition. If you receive a damaged product, we will make it right through our comprehensive return
    and refund policy.

    Policy Overview 

    We offer a 15-day return policy for products that arrive in damaged condition. This policy ensures
    you receive the quality books you expect from our publications.

    What Constitutes a Damaged Product 

    Acceptable reasons for return include: 

    ∙Books with torn, bent, or damaged pages
    ∙Damaged book spine or cover
    ∙Water damage or stains
    ∙Missing pages or incorrect binding
    ∙Crushed or severely bent corners
    ∙Printing defects or illegible text
    ∙Books damaged during shipping

    Important Note: This policy applies only to products that arrive damaged. Books that are damaged
    after delivery due to normal use are not eligible for return.

    Eligibility Criteria 

    To be eligible for a return and refund: 

    1.Time Limit: Returns must be initiated within 15 days of the delivery date
    2.Condition: The book must have arrived damaged (not damaged after delivery)
    3.Proof: You must provide clear photographic evidence of the damage
    4.Order Information:     You must provide your order number and purchase details
    5.Original Packaging: The book should be returned in its original packaging when possible

    How to Initiate a Return 

    Step 1: Contact Us 

    • Email: writerkailashbanjara@gmail.comailash
    • Phone: 9636075567
    • WhatsApp: 9636075567
    • Contact within: 15 days of delivery

    Step 2: Provide Required Information When contacting us, please include:

    • Your order number
    • Date of purchase and delivery
    • Clear photographs showing the damage from multiple angles
    • Brief description of the damage
    • Your preferred resolution (refund or replacement)

    Step 3: Await Approval

    • Our team will review your request within 2-3 business days
    • We may request additional photos or information if needed
    • You will receive an email confirmation of approval or further instructions

    Step 4: Return the Product Once approved:

    • Pack the book securely to prevent further damage during return shipping
    • Include a copy of your order confirmation
    • Use the return shipping label we provide (if applicable)
    • Ship the product to our designated return address

    Return Shipping 
    For Damaged Products: 
    • We will provide a prepaid return shipping label for verified damaged products
    • Alternatively, we may arrange for pickup from your location
    • Customers are not responsible for return shipping costs for damaged items
    • Return Address: Prem Prakashan , Sindhi Kuan , Khandel, Kuraj, Rajsamand, Rajasthan -313328, 9636075567, writerkailashbanjara@gmail.comailash

    Inspection and Processing

    Our Process: 

    1. We inspect all returned products within 3-5 business days of receipt
    2. If the damage is confirmed, we will process your refund or replacement
    3. If the damage cannot be verified, we may contact you for additional information
    4. In rare cases where damage is disputed, we reserve the right to deny the return

    Refund Details 

    Refund Method: 
    • Refunds will be processed using the same payment method used for the original purchase
    • For cash-on-delivery orders, refunds will be processed via bank transfer
    Refund Amount: 
    • Full refund of the product price

    Refund Timeline: 
    • Online Payments: 5-7 business days after approval
    • Bank Transfer: 3-5 business days after providing bank details
    Replacement Option:
    Instead of a refund, you may choose:

    Direct Replacement: We will send a new copy of the same book at no additional cost
    Faster Processing: Replacements are typically processed faster than refunds
    Same Quality Guarantee: Replacement books undergo additional quality checks

    Customer Responsibilities 

    You are responsible for: 
    • Reporting damage within the 15-day window
    • Providing accurate information and clear photographs
    • Packaging the return item securely
    • Handling the book carefully until return is processed
    Please Note: 
    • Books with damage caused by mishandling after delivery are not eligible for return
    • Writing, highlighting, or annotations void the return eligibility
    • Intentional damage to claim refunds is prohibited and may result in account suspension

    Exceptions and Limitations:

    • This policy does not cover:
    • Normal wear and tear
    • Damage caused by misuse or accidents after delivery
    • Products damaged by natural disasters at customer location
    • Returns initiated after the 15-day period
    • Books purchased during special sales (unless otherwise specified)

    Contact Information 

    For Returns and Refunds:
    • Email: writerkailashbanjara@gmail.comailash
    • Phone: 9636075567
    • WhatsApp: 9636075567
    • Business Hours: Mon – Sat, 9 AM – 7 PM
    • Website: https://kailashbanjara.in
    • Mailing Address: writerkailashbanjara@gmail.comailash, Kuraj, Rajsamand, Rajasthan, 313328

    Additional Support 

    Need Help? 
    • Contact our customer support team for personalized assistance
    • Follow up on your return status by referencing your return request number
    Policy Updates

    We reserve the right to modify this return and refund policy at any time. Any changes will be posted
    on our website with the effective date. Customers will be notified of significant changes via email.

    This policy is designed to ensure customer satisfaction while maintaining fair business practices. We
    appreciate your understanding and cooperation in following these guidelines.

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